How to buy at Pieretti Jewelry?

These Particular Conditions of the Purchase Contract apply to online sales made through the website www.pierettijoyas.com (hereinafter, WEBSITE)
The use by the client of the services proposed on the WEBSITE presupposes, in any case, the acceptance of these Particular Conditions of the Online Purchase Contract, in the version published by Pieretti Joyas, at the time of the purchase order. Therefore, it is convenient for the client to read these Particular Conditions before proceeding to make a purchase, as well as the general terms and conditions of use of the portal.
We ask that you also read our Privacy Statement before placing your order. By using this WEBSITE or placing an order through it, the client agrees to be bound by these Conditions and our Privacy Statement, therefore, if you do not agree with all the Conditions and the Privacy Statement, you should not make no request.
Buying at Pieretti Joyas is very simple. You just have to follow the following steps:
• Choose the category of the product.
• View the product(s) that interest you. With one click you will get an enlargement of the photograph to see the detail, composition, technical characteristics, available sizes, reference, price and more additional information.
• Select a product and add it to the basket. You can then choose: continue shopping or confirm the order. Enter the shipping information where you want us to send the order.
• Select a payment method: The customer must pay the total amount corresponding to his order by credit card, PayPal, Zelle, Venmo or bank transfer.
• Confirm the order.
• You will receive an email confirming your order, and another when it is shipped, along with a tracking link so you can check its status.

Do you do international orders?

Yes, all international orders are shipped via DHL or any other selected. Estimated shipping times after order processing vary by country and its customs procedures.

All transactions are considered complete when Pieretti Joyas verifies that the package has been sent through DHL or any other selected service and receives an international shipping confirmation number that will be sent to the customer by email. Once the tracking code has been sent, the customer must contact the local post office for more information on the status of the package. Pieretti Joyas IS NOT RESPONSIBLE for lost, stolen or delayed packages. By making a purchase at www.pierettijoyas.com you are accepting these policies.

Please note that the customer is responsible for shipping costs, customs taxes and other charges that international shipping may incur.

Please note that in the following countries: Egypt, Iran, Turkey, Iraq, Saudi Arabia, Yemen, Syria, United Arab Emirates, Israel, Jordan, Palestine, Lebanon, Oman, Kuwait, Qatar, Bahrain and Cyprus the estimated shipping time via DHL cannot be guaranteed and delivery may take up to four months. We are not responsible for delays in delivery. We recommend that you choose another shipping method.

What form of payment can I use to make my purchase?

We have the following payment methods:

Credit card, Debit card, PayPal
Payment by card is made with the security protocols of PayPal www.paypal.com

Zelle, Venmo, wire transfer
By selecting any of these options you will receive, together with the confirmation of your order, an e-mail with the details of Pieretti Joyas to make your payment.

It is very important that when making the payment you indicate the order number in the subject line, as well as your name and surname, and do so within 3 days of the order confirmation date in order to validate it.

If you wish, you can send us the proof or support to the email info@pierettijoyas.com. But in any case, the order will not be considered effective until our administration department does not have bank confirmation of payment.
Remind you that all possible exchange and bank commissions are on your account. You have a period of 1 business day to make your transfer.

In the event that bank transfers are made, it is very important that when ordering the transfer you always notify your bank so that it takes charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, Pieretti Joyas could stop the shipment of your order when it does not receive the full amount of it.

How is the order processing?

The shipping time varies according to the quantity and availability of the chosen items.

Items not in stock at the time the order is processed will be shipped as soon as it becomes available again. (Usually 1-7 business days). Business days do not include weekends or holidays or any special situations where we are unable to do so for reasons beyond our control, such as natural or sanitary events.

Please note that Pieretti jewelry cannot always guarantee the availability of our items. If you have ordered an item that is out of stock or backordered, we will notify you by email.

When a high volume of orders is received, it may take approximately 1-3 additional business days to process an order.

Items purchased that take longer than 1-7 business days to become available again will be refunded to the form of payment for which the purchase was made.

A confirmation email with shipping and tracking information will be sent once the order has been processed and shipped.

Pieretti Joyas is not responsible for errors in the shipping address provided. The customer will have to cancel any reshipping costs in this situation.

What is done in case of loss?

All Pieretti Jewelry items are purchased under a shipping contract with a shipping company. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

International orders are not eligible for returns or exchanges of any kind.
How long does it take to prepare the orders?

Please note that we do not ship on weekends or holidays.

Orders Monday through Friday are processed within 48 hours of purchase. All orders placed between 12:00 pm (GMT -4) on Friday and 11:59 pm (GMT -4) on Sunday will be processed the next business day.

For a specific time estimate or shipment status update, please contact info@pierettijoyas.com via email.

What are the Exchange and Return Policies?

Pieretti Joyas only sells items in perfect condition. If, exceptionally, an item arrives in poor condition, you must follow the following procedure:
• Contact us by sending an email to info@pierettijoyas.com placing the heading "Damaged merchandise" and explain the situation in detail. You must contact Pieretti Joyas within 24 hours of receiving the package to report the damage.
• After Pieretti Joyas receives the email and the return or exchange is approved, the customer will receive an email with the return instructions.
• When the customer has received the mail with the instructions, he has 3 days to send the product to the address indicated by Pieretti Joyas.
• Pieretti Joyas will not be responsible for the collection of the product. The return costs will be borne by the customer, as long as it is not due to a defect in the piece, in which case Pieretti Joyas will be responsible.
• In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transportation problems, please make sure that the package is properly protected and sealed. Once received, we will check its status and send you an email to notify you that we have received your return, we will also notify you of the approval or rejection of your return.
• If approved, the refund of the amount will be made by bank transfer, Paypall or original payment method. Up to a maximum of 15 days after receipt
• Only regular priced items will be refunded; unfortunately, sale items cannot be refunded.

Do you deliver online orders to the store?

Deliveries of online orders in stores will be made directly at Pieretti Joyas or authorized establishments, which are determined on the website. shipping to any delivery address. The product collection period in these cases will be 15 days; After this period, the product will be returned to the warehouse and the amount will be refunded.

The risks of the Products will be assumed by the client from the moment of delivery.

The customer will acquire ownership of the products when he receives full payment of all amounts due in relation to them, including shipping costs.
What is the pricing policy?

Pieretti Joyas reserves the right to update the prices of items at any time and without prior notice.

In the event that an incorrectly priced item is published due to a writing error or pricing error, Pieretti Joyas has the right to cancel orders placed for such incorrectly priced items.

Are the items in limited availability?

Pieretti Joyas will have the right to limit the number of items purchased through our page.
What warranty do the items have?

All Pieretti Joyas items are guaranteed for 3 months from the date of delivery of the order. The guarantee will only apply in those cases in which there is a manufacturing defect, and the damage has not been caused by misuse. Pieretti Joyas will study in detail whether, in each case, the damage has been caused by misuse of the pieces. To keep your jewelry in perfect condition, review How should I care for my pieces?
What happens if I want to change my delivery address?

Once your order has shipped, unfortunately we will not be able to make any address changes.



Can I cancel my order?

Orders that have been shipped cannot be cancelled. If you wish to cancel your order, please immediately send us an email to info@pierettijoyas.com notifying the cancellation of your order and the reason for the cancellation, and we will do our best to help you.
How should I take care of my pieces?

Follow these 4 easy steps to make your pieces look good.

AVOID direct contact with beauty products such as perfumes, hairsprays, deodorants, and makeup.
ALWAYS remove parts before swimming, bathing or showering.
TO CLEAN use a jewelry towel or soft cloth dampened with a mild soap, avoid harsh detergents and never use jewelry cleaners on fashion pieces.
STORE each piece separately. The best way to store your necklaces is to hang them.
We are committed to producing superior quality jewelry. However; Pieretti Joyas does not guarantee that gold or silver plated pieces will last forever, they are more fragile and may lose their color over time. The speed at which gold plating fades or fades will depend on the skin care chemicals used, the level of perspiration, or even the natural pH of your skin.

What material are the pieces made of?

Bronze is the base metal used for most pieces, then it is plated in 18 karat gold or sterling silver.