Refund policy
What is the Return & Exchange Policy?
Pieretti Jewelry only sells items in perfect condition. However, if you exceptionally receive an item in poor condition, please follow the steps below:
- Contact us at info@pierettijoyas.com with the subject line “DAMAGED MERCHANDISE” and provide a detailed explanation of the issue. Damage must be reported within 24 hours of receiving your package.
- Once your request has been reviewed and approved, you will receive an email with return instructions.
- After receiving the instructions, the item must be shipped within 3 days to the address provided by Pieretti Jewelry.
- Return shipping costs are the responsibility of the customer unless the item has a manufacturing defect, in which case Pieretti Jewelry will cover the cost.
- Returned items must be unused, in perfect condition, and in their original packaging. Please ensure the package is securely protected and sealed to avoid damage during transit.
- Once the return is received, we will inspect the item and notify you by email regarding the approval or rejection of your refund.
- Approved refunds will be issued through bank transfer, PayPal, or the original payment method within a maximum of 15 days after receiving the returned item.
- Only regular-priced items are eligible for refunds. Sale items are final sale and cannot be returned or exchanged.